Return & Refund Policy
Thanks for shopping at Panache Pools’ DiscountPoolStore.
If you are not entirely satisfied with your purchase, we're here to help.
Most purchases by consumers are protected by the Consumer Contracts Regulations 2013 which give consumer buyers the right to cancel the purchase within 14 days of receiving the item.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Return Address: Returns Dept., Panache Pools Limited, Bosworth’s Garden Centre, Finedon Road, Burton Latimer, Kettering, Northamptonshire, NN15 5QA.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment, eg. PayPal).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.